Operational Support
If you already know exactly what you need help with - pre-opening support, growth strategy, systems and efficiencies, labour planning - the support below is designed for you.
If your issue is broader - slipping standards, rising costs, inconsistent performance, leadership gaps, or the feeling that the business has become harder to run than it should be - start with my Operational Reset Programmes.
They are structured, time‑boxed interventions designed to restore clarity and momentum before moving into delivery.
Business review and strategic planning
You’ll have options for weekly, monthly and quarterly business reviews focussing on strategies, accountability and operational performance to help drive your business success.
Operating systems and structure review
Are you a multi-site operator looking to consolidate your ways-of-working? A single site operator wanting to future-proof your structure for growth? Or do you simply want to make sure you have the most effective and efficient systems in place so you can maximise your profitability? I can ‘WHAM’ that for you!
Cost Control and margin improvement through contract reviews and procurement
Following a review of your current cost base, let me introduce you to hospitality-centric suppliers and contractors all ready to lower your cost base and improve your bottom-line profitability. This is one area where my hospitality network and operational experience can deliver immediate commercial value.
Licensing, Health & Safety, Food Hygiene and Fire Safety advice
Hospitality compliance can quickly become commercially damaging when standards, systems or documentation fall behind. My operational audits help identify risk areas before they become costly issues.
My 250-point operational audit provides a structured overview of legislative compliance, operational standards and venue risk.
Pre and Post opening support
WHAM helps remove the unknowns and operational pressure points involved in launching a new venue.
Built on the experience of multiple hospitality mobilisations and openings, I provide practical support from planning and mobilisation through to launch and operational bedding-in — helping create smoother openings, stronger systems and commercially sustainable growth from day one.
Stock control and Cellar Management
Are your audit reports showing heavy losses, or do you just need to tighten up your efficiencies? I can review your practices and implement practical solutions to reduce stock loss, improve margin control, and tighten operational efficiencies.
Personnel progression and succession planning
With over two decades of developing hospitality leaders and operational teams, I can tailor coaching plans for individuals or succession planning and structure for companies. I can also provide with one-to-one mentoring for owners, managers or other key-line members of your team.
Menu creation and development
Whether you need a fresh set of eyes to rewrite or develop your food or drink menus, or you’re looking to find an identity within your current offer, I can help you from concept and positioning through to implementation, costing, and margin delivery.
Improve your Guest Experience journey
Guest expectations continue to evolve, and hospitality operators need to keep pace. I help businesses review their customer journey, identify opportunities for improvement and strengthen overall guest experience delivery.
Market and competitor analysis
Do you know where your offer sits within the marketplace and how you can maximise commercial opportunities for your business? Let WHAM do the hard yards in analysing your competition for you.
