Hospitality Operations

& Project Support

Trusted by independent & growth stage hospitality operators across the North East of England

Registered-with-North-East-Business-Support-Fund
We are a registered provider for NBSL’s North East Business Support Fund
helping businesses to improve their competitiveness.
Find out more HERE
We are a registered provider for NBSL’s North East Business Support Fund
helping businesses to improve their competitiveness. Find out more HERE
Registered-with-North-East-Business-Support-Fund

We are a registered provider for 

NBSL’s North East Business Support Fund

helping businesses to improve their competitiveness. Find out more HERE

Why choose WHAM?

Stronger operations. Successful Openings. Standout teams


I work with independent and growth-stage hospitality operators to improve operational performance, drive sustainable growth, and build commercially stronger businesses through structured operational projects and hands-on leadership involvement.


With over 30 years’ experience spanning frontline hospitality operations through to national leadership, I combines hands-on operational expertise with commercially grounded support across operational resets, new openings, project delivery and leadership recruitment.


What is my process?  

Most projects start with a conversation to understand what’s happening in your business, the challenges you’re facing and what you’re trying to achieve.


From there, I’ll work with you to identify where support is needed most — whether that’s stabilising performance, supporting a new opening, strengthening operational structure or providing hands-on operational leadership.


Once we’re clear on priorities and outcomes, I work alongside you and your team to deliver practical, commercially grounded support with clear accountability and measurable progress.


How about we start it with a chat over a coffee? We offer a no-strings-attached chat where we can learn more about your business and discuss how the consultancy process might work for you. From there you get the opportunity to see if our approach and working with WHAM is going to be right for you and your business.

If you’d like to work with us then we’ll start with time on-site learning what makes your business tick. We’ll sit down with your key players to plot a clear, strategic route forward. No-one knows your business better than you, and no-one knows more than us how to make it a success. 
What does success look like?

I know that success looks different for each individual and their business.


I’ll take the time to understand what success means for you, then work alongside you to help make it happen with clear priorities, realistic timelines and practical operational support.

My Services....

I offer a range of personal services to support your business regardless of the challenges you are facing. Find out how I can help you below:

Operational Reset for Hospitality Businesses | Structured Operational Support

Operational Reset Programmes

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Hospitality Consultancy or Freelance

Fractional & Project Support

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Hospitality Operational Support

Operational Support

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Hospitality Recruitment

Recruitment

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Some of the great clients I’ve worked with